At AKENZ, our priority is to keep both staff and shoppers safe. In light of the current COVID-19 pandemic, our stores and warehouse are on lockdown to align with government's policy.

As usual, you can expect email updates, an order number, and a tracking number to help you know to expect their merchandise. During this time, shipping and tracking updates may take longer to update, so we ask for your patience. Our dedicated team is working around the clock to complete all deliveries as soon as possible.

Customer service representatives are still available as usual. You can reach contact us by live chat our website or email at We look forward to chatting with you!

Thank you in advance for your patience and understanding.

AKENZ Customer Care Team